Resident Engineers represent your company and are treated as one of your employees and always endeavour to achieve a good working relationship with your own Engineers.
Their main responsibilities are to:
Provide on-site technical support and liaison with Engineering, Production, Quality, Material Planning, Logistics (MP&L), Packaging, and Part Recall.
Facilitate a quick and efficient response to issues and provide verification and analysis of a defect.
Resolve any problems on-site, so minimising the risk of parts rejections due to quality failure which would have led to production downtime.
Provide immediate contact with Suppliers to provide details of defect parts (photos, analysis results, etc.)
Organise the shipment of parts back to the Supplier.
Handle part warranties, including component strip down and technical reporting.
Our experienced Engineers are always on
site and can react swiftly and efficiently to find solutions to any emerging problems.