Resident Engineers represent your company and are treated as one of your employees and always endeavour to achieve a good working relationship with your own Engineers.

 

Their main responsibilities are to:

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• Provide on-site technical support and liaison with Engineering, Production, Quality, Material Planning, Logistics (MP&L), Packaging, and Part Recall.
   

• Facilitate a quick and efficient response to issues and provide verification and analysis of a defect.
   

• Resolve any problems on-site, so minimising the risk of parts rejections due to quality failure which would have led to production downtime.
   

• Provide immediate contact with Suppliers to provide details of defect parts (photos, analysis results, etc.)
   

• Organise the shipment of parts back to the Supplier.
   

• Handle part warranties, including component strip down and technical reporting.

 

Our experienced Engineers are always on

site and can react swiftly and efficiently to find solutions to any emerging problems.